Hospitality Management

The hospitality profession can be one of the most exciting sectors to work in, giving you the opportunity to work with people from all walks of life, both customers and colleagues, leading to the development of valuable interpersonal skills and the ability to work with diverse groups of people. Add to that the flexibility of roles with shifts to fit around other life commitments, the life skills that you’ll pick up, and that you alone can put a smile on someone’s face, and you’ve got the recipe for success.

However, the industry doesn’t have the greatest reputation and can be challenging with long sometimes unsociable working hours, work hard, play hard culture, and high levels of customer demand, all making it difficult to maintain a work-life balance leading to feelings of exhaustion and burnout.

Management styles have changed in the last number of years and particularly since the pandemic, with more emphasis on wellbeing both inside and outside work particularly amongst young people. Transformational management isn’t about being perfect. It’s about striving, doing your best, and pushing that effort forward every day to inspire someone.

Human Leadership is often referenced and is split into three defined areas:

• Authentic: Act with purpose and enable true self-expression
• Empathetic: Show genuine care, respect, and concern for employees’ wellbeing
• Adaptive: Enable flexibility and support to fit unique needs

I can work with you to build bespoke learning solutions that are right for your business, your culture and your people. Through leadership development, management training and 1:1 coaching your team will grow in confidence which means that they can maximise their performance whilst taking care of their wellbeing. I develop managers to thrive, retain their teams, and delight their customers. A win-win situation for everyone.

I am hugely proud to be an associate trainer for The Burnt Chef Project who provide education, support, and resources, to tackle mental health stigma and work to ensure the hospitality and leisure industry is healthier and more sustainable by focusing on people’s wellbeing first. https://www.theburntchefproject.com/training